Refund policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 7 days of delivery under the following conditions:

  • The item must be unused, unwashed, and in its original condition with all tags attached.

  • Items must be returned in their original packaging.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or discounted items

  • Customized or altered products

  • Undergarments and accessories (for hygiene reasons)

3. Exchange Policy

We currently offer exchanges for size or defect-related issues. To initiate an exchange, please contact us within 3 days of receiving your item. Exchange depends on stock availability.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund at no extra cost.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days via your original payment method or as store credit.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.

  • We recommend using a trackable shipping service as we are not responsible for lost returns.

7. How to Initiate a Return or Exchange

Please contact our customer support via WhatsApp or call at:
📞 0307-9790262
Include your order number, item details, and reason for return/exchange.